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Infinite Campus Log in Help

 

8/23/2018

All students have an IC account and it stays with them regardless of what school they are enrolled in, so Freshmen should be able to log in and it will show the VRHS info. If not, you may need to refresh the data in Settings or uninstall/reinstall the IC app.

 

Step 1:

Infinite Campus is upgrading the portal and the passwords for users. At this time, students will need to use the FORGOT PASSWORD link to retrieve the reset link. 

 

Click here to access the Infinite Campus sign-in page.

Step 2:

If you don't receive an email from Step 1, then email the Help desk for a manual reset at campushelp@carrollcountyschools.com

You will need to send an email from your student Google account to campushelp@carrollcountyschools.com.  Type in the subject line: Reset IC password

In the body of your email, include your name, student number, and school.

After that, type "Please reset my IC password. Thank you." and send the email. 

You should receive a response within a couple of days.  If you don't, please see Mrs. Evans in the media center for help.

 

Once your password is reset, you will receive an email letting you know that you have a temporary password. Then you will need to go in ASAP through the portal, not the mobile app.

When you are logged in with your temporary password, go to Account Settings (scroll down and look for it on the left-hand side) and change the temporary password to one you can remember. Do not use your personal information such as name, initials, birthdate, etc. that someone else can figure out.

In the future, you should be able to use the "Forgot Your Password" link.

 

Click here to access the Infinite Campus sign-in page.

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Mobile App

Be sure to sign in on a regular computer before installing and using the app on your phone.

A mobile app is available through Google Play and Apple Store. The district code is JTWXJW. (If this doesn't work, please refer to Steps 1 and 2 above.)

The mobile app on your devices may need a manual refresh to see the current info thru the mobile app once your grade level changes. Students have also been prompted to download the new version of the Infinite Campus app.

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Parent Portal

Parents should bring their ID to the front office to be given an activation code in order to set up a username and password to access their student's grades, attendance, etc. in Infinite Campus.

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Forgotten Password or Having Trouble Accessing Infinite Campus?

If you have forgotten your password or can't sign in, you need to use the links for "Forgot your User Name" or "Forgot Your Password."  You should see a notice that information for resetting has been sent to your student email account.

 

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If you do not receive a response email, or you need help with any of these steps, please let your teacher know.  They can send an email to Campus Help on your behalf.